Trouble Shooting (Supplier Risk Management)

Scoring not matching internal view of risk presented

We would recommend checking a number of areas:

• Criticality rating for the supplier – either direct or inherited; if no rating has been set then defaults may have been applied
• Criticality thresholds set for control evaluation
• Categories assigned to the supplier.

No RAG is showing on the dashboard

Check the questions – freeform questions are not automatically rated and require manual review. RAG is only applied when all questions have been graded.

Can a questionnaire be sent again to a supplier with the same results as before to be amended, rather than completing a whole questionnaire each time?

> Supplier risk management > Supplier Dashboard > select the questions button for the supplier you wish to send the questionnaire to > from here you can 'Create new Questionnaire' > under questionnaire type you can then select 'Copy answers from previous questionnaire'

Supplier is unable to use Abriska

If for some reason a supplier is unable to use Abriska or procurement are using a tendering portal, then the supplier can still be set up on Abriska as normal and a questionnaire can be generated and exported as a spreadsheet. This facility can be found under ‘Reports / supplier questionnaire’.

The completed questionnaire can be imported via the URM support team.

If a non-Abriska questionnaire has been completed by the supplier, then contact URM Support. Importing non-Abriska questionnaires would not be included within a standard support agreement and additional charges may be incurred.

Return to Supplier Risk Management